R.S. McLaughlin Durham Regional Cancer Centre, Lakeridge Health: BETTER (Building Emotional Therapies Through Education and Relationships) Clinic
R.S. McLaughlin Durham Regional Cancer Centre (DRCC) is improving quality of care for people with cancer through the Building Emotional Therapies Through Education and Relationships (BETTER) clinic.
The BETTER clinic is a bi-weekly outpatient clinic, within an ambulatory clinic, that provides people with cancer timely access to psychiatric services. In addition to providing high-quality care to address people’s psychosocial needs, the BETTER clinic also supports physician and nursing teams by providing appropriate resources for people experiencing anxiety and depression.
Before the BETTER clinic, the average wait time for people to receive psychiatry services at DRCC was about 6 to 9 months. Since the clinic opened, wait times were initially reduced to 4 weeks from assessment to consultation, and are now just 2 weeks from referral to consultation.
Team Members: Jane Dimitriou-Currie, Connie Bell, Christine Boissoin, Julie Caswell, Debbie Devitt, Sheri Horsburgh, Ilana Kopolovic, Yousef Kwamie, Darrilyn Lessels, Sarde Matti, Anthony Naassan
Video to showcase R.S. McLaughlin Durham Regional Cancer Centre’s initiative
Stronach Regional Cancer Centre, Southlake Regional Health Centre: Partnering to Improve the Patient Experience: After Hours Symptom Management Telephone Support
Stronach Regional Cancer Centre (SRCC) is improving quality of care for people with cancer by helping them better manage their cancer treatment symptoms.
SRCC partnered with Bayshore Healthcare to pilot an after-hours symptom management telephone support service. The service allows people receiving chemotherapy treatment to receive clinical guidance and support from specialized oncology nurses over the phone. This support means people with cancer can manage their own care from the comfort of their homes.
People being treated at SRCC receive educational materials explaining the program, its hours of operation and how the program can help them. They are also provided with customized personal health information, including current treatment regimen, medications and details of other illnesses, to share with the nurse over the phone.
Since inception, the pilot has expanded to 5 hospitals in the Central Local Health Integration Network (LHIN), and then to 8 other provincial hospitals. All sites have adopted SRCC’s process, tools, educational materials and performance metrics. The program has also expanded beyond chemotherapy to include clinical guidance and support for people receiving radiation therapy.
Team Members: Catherine Cotton, Dr. Peter Anglin, Sherry Hnatyshyn-Webster, Karyn Perry
Video to showcase Stronach Regional Cancer Centre’s initiative