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Award Recipients 2010


Quality Awards

Aboriginal Breast Health Train-the-Trainer Project -- Juravinski Cancer Centre, City of Hamilton Public Health Services, De dwa da dehs nye>s Aboriginal Health Centre, Ontario Breast Screening Program

Cindy Mutch, Patti-Ann Allen, Angela Frisina, Jean Matone, Jordan Carrier

Background Aboriginal women with breast cancer have the poorest five-year survival rate in North America.
Solution This project empowers Aboriginal women living in the urban city centers of Hamilton and Brantford and in the nearby Six Nations of Grand River and New Credit First Nation reserve communities to engage in breast health education and routine screening mammography.
Results The change in breast health awareness is an ongoing challenge in the Aboriginal population. Although identifying clients by native origins is difficult at best, participation from postal codes at the Six Nations of the Grand River has increased from 61 women in 2005-2006 to 338 in 2008-2009.

The program is continuing in 2010, as a new OBSP site has opened in West Haldimand adjacent to the Six Nations of Grand River Reserve.

Collaborative Thoracic Intake Clinic – Royal Victoria Hospital and Toronto East General Hospital

Don DuVall, Mike Anderson, Karen Winter, Marla Fryers, Penny Walcott, Rob Zeldin, Carmine Simone, Rina Pegoraro, Stephanie Collier, Garth Matheson, Tracey Keighley-Clarke , Carole Beals, Rob Devitt, Janice Skott

Background In North Simcoe Muskoka LHIN (NSM), patients were presenting to both the Simcoe Muskoka Regional Cancer Program and Community Care Access Centre Programs with advanced disease and poor symptom management, due to the fragmented care across the community.

Historical data showed that 88% of thoracic cancer patients from NSM LHIN travel outside of the region for thoracic surgery and receive this care at 18 different facilities.
Solution The NSM Cancer Program, mandated to provide high-quality lung cancer care, aimed to develop a thoracic surgical oncology partnership with a CCO-designated Level 1 Thoracic Facility. This would increase patient access to high-quality services in a timely fashion.

As a result, the program pursued a Request for Proposal (RFP) process, and, following a rigorous selection process, Toronto East General Hospital (TEGH) was selected as the successful candidate.

The RFP process is a unique innovation, and the first time such a selection process has been used to contract the provision of comprehensive care for thoracic oncology surgical cases.
Results This initiative has developed into a Thoracic Diagnostic Assessment Program (DAP).

This streamlined access and surgical expertise has resulted in more patients having a surgical procedure for tissue diagnosis, reduced wait times, and increased patient satisfaction.

Innovation Award

CanWell – Hamilton Health Sciences

Oren Cheiftz, Jan Park Dorsay, Linda Woodhouse, Genevieve Hladysh

Background A gap exists for patients who are too well to receive rehabilitation in an acute care hospital setting, but too complex to exercise independently.
Solution CanWell, a community-based exercise and education program that is innovative, self-sustaining, client-centred and evidence-based. The program is a partnership between the YMCA, Hamilton Health Sciences (HHS), the Juravinski Cancer Centre (JCC) and McMaster University.

What makes this program unique? The combination of an evidence-based community program with the expertise of professionals from an acute care setting and university.
Results The CanWell Program helps cancer survivors regain their pre-cancer physical abilities; enhance their physical, psychological and emotional well-being; and resume a more active lifestyle and role in their community.

Honourable Mention for Quality

Automated Email Notification System – Grand River Hospital

Deanna Wright, Dilip Panjwani, Andre Fleck, Lixin Zhan, Mark Berry

Background As patient workload and complexity began to increase at Grand River Regional Cancer Centre, it became more difficult for the radiation department to meet provincial and regional wait times targets.
Solution An electronic tracking system was set up and automatic reminders would be sent out to staff about overdue tasks and requesting an explanation for the delay. This information allows the hospital to readjust and re-allocate work and clear up any bottlenecks.
Results Their ready to treat to treatment wait times have substantially improved from 67% within target in July 2009 to an average of 88% within target from January 2010 to July 2010.

Honourable Mentions for Innovation

Money Matters Resource Centre – Wellspring Cancer Support Foundation

Pamela Bowes

Background Financial concerns are one of the leading causes of anxiety and distress for cancer patients and their families. 
Solution Money Matters Resource Centre sought to relieve some of this anxiety and stress by establishing the Money Matters Resource Centre at Women’s College Hospital in 2009. The resource centre is a one-stop-shop for financial counseling services for cancer patients.
Results Today the program provides over 100 hours of case management and support to cancer patients each month. The centre provides individual advice by experienced case managers and offers a variety of free clinics including: tax clinics, wills and power of attorney clinics, employment law and LTD clinics.

Interactive Virtual Tour of the Juravinski Cancer Centre – Juravinski Cancer Centre at Hamilton Health Sciences

Anne Snider, Roxanne Kantzavelos, Cathy Bennett, Vel Snoukphonh

Background The prospect of coming to a cancer centre for the first time can be very intimidating and anxiety provoking for patients and their families. Many people naturally have questions about their care journey ahead and what to expect when they arrive for their first appointment. 
Solution The JCC Virtual Tour provides patients with the opportunity to preview and learn about the type of treatments they may undergo, gain a better understanding of all the different factors that go into their care plan and feel confident that they will be provided with high-quality care from the JCC's expert team of staff and physicians.

Since many of JCC’s cancer patients may not be technologically savvy, the team created a virtual tour that was comprehensive and engaging. Working with a digital marketing firm with expertise in creative web production, the virtual tour offers viewers a more personal and compelling “TV-like” interactive experience.