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Award Recipients 2016




Regional Diagnostic Process Redesign: Application of a Systems Approach to Lung Cancer Care Transformation
Organization: The Ottawa Hospital Cancer Program

Team members: Michael Fung-Kee-Fung, Donna Maziak, Jason Pantarotto, Jennifer Smylie, Leanne Taylor, Thomas Timlin, Tiziana Cacciotti, P.J. Villeneuve, Jo-Anne Thibault, Paola Domanico, Carole Dennie, Chantal Bornais, Jose Aquino, Paul Wheatley-Price, Liane Murphy, Cathy DeGrasse, Tennille Lecours, Suzanne Law, Rachel Ozer, Suzanne Madore, David Stewart, Paula Doering, Lavinia Stoica, Lionel Zuckier, Eugene Leung, Marcio Gomes, Salome Shin, Kayvan Amjadi, Jacob Kitts, Angela Blasutti-Boisvert

Regional Diagnostic Process Redesign: Application of a Systems Approach to Lung Cancer Care Transformation team members

View the Ottawa Hospital’s Awards presentation.

Lung cancer is the most common cancer and the leading cause of cancer death in Ontario, and is complex to manage. Gaps in the diagnostic phase were contributing to long wait times from entry-to-Diagnostic Program to treatment.
Solution A suite of changes were implemented, including a centralized intake of all lung cancer referrals, daily multi-disciplinary reviews of lung referrals, standardization of processes and referral algorithms, introduction of efficiencies in diagnostic testing and reporting, automation of the coordination of diagnostic processes and regional collaboration, and implementation of Navigation Day, a day where patients receive education and multiple necessary diagnostic tests.
Results Dramatically reduced wait time from entry to Diagnostic Program to treatment, more patient-centred care and high patient satisfaction.


CHARM – What Can We Do to Make a Difference
Organization: Odette Cancer Centre

Team Members: Philomena Sousa, Dr. Calvin Law, Janice Stewart, Dr. M. Trudeau, Kirsty Albright, Thane Fitzgerald, Sherrol Palmer, Flay Charbonneau, Angela Boudreau, Sherome McRae, June Lingard, Dr. M. Cheung, Dr. S. Singh, Fiona McCullock, Gabi Kaszas, Eve Meldrum, Natasha Dawkins, Kathy Beattie

CHARM – What Can We Do to Make a Difference team members

View the Odette Cancer Centre's Awards presentation.

Increasing patient population, complexity of treatment and treatment costs created the need for a tool that would allow for better treatment scheduling optimization and ensure fair distribution of workload. Additional issues included patients having to go to multiple points for registration and surveys, and a lack of an efficient way to communicate to patients and between care providers in real-time.
Solution The CHARM system, developed in partnership with a software company, is an open source software that schedules appointments, allows patients to self-check in, records and communicates patient status at each step of the patient journey to the patient, as well as between care providers.
Results A process that is: more patient-centred by reducing unnecessary wait times and by freeing up staff time to spend on patient care; more transparent by allowing for real-time communication to patients as well as between care providers; safer, as treatment are checked electronically for completeness and accuracy.

Honourable Mentions


Improving Access to Palliative Care Services in North Simcoe Muskoka
Organization: Simcoe Muskoka Regional Cancer Program, Royal Victoria Regional Health Centre

Team Members: Lindsey Crawford, Tracey Keighley-Clarke, Cindy Taylor, Melody Boyd, Dr. Marianne Belau, Dr. Stu Murdoch, Kelly Hubbard, Jennifer Montgomery, Dr. Matt Follwell, Kristie Clark

Improving Access to Palliative Care Services in North Simcoe Muskoka team members

View North Simcoe Muskoka’s Awards presentation.

Existing barriers prevented patients and families from receiving effective hospice palliative care in Barrie and surrounding area.
Solution A collaboration between community partners was established and resulted in one central point for referral for all hospice palliative care, additional education on hospice and palliative care for clinical staff, a roster of family physicians who provide hospice palliative care, and increased support for patients and families, including for advance care planning.
Results Increased access to effective hospice palliative care, and more patient-centred care for patients receiving care in the location that is right for them.


1-Bed Hospice Suite – Rural Co-Location Model Located at Kirkland and District Hospital
Organization: Kirkland and District Hospital

Team members:Gary Sims, Monika Schallenberger, Betty Smallwood, Lianne Valiquette

1-Bed Hospice Suite – Rural Co-Location Model Located at Kirkland and District Hospital team membmers

View the Kirkland and District Hospital’s Awards presentation.

There was an equity imbalance for patients living in the Timiskaming District who could no longer receive appropriate end-of-life care at home, as there was no dedicated palliative beds in hospitals and the region could not support a free-standing hospice.
Solution A 1-bed hospice suite was pioneered in the Kirkland and District Hospital, complying with accreditation standards for residential hospices. The suite provided a home-like environment for patients to receive care hospice care from an interprofessional team, 24/7.
Results Patient-centred hospice care that is provided closer to home, giving patients more control over their lives. Co-location within a hospital also allows for increased awareness of hospice and palliative care across other areas of the institution.